This website is operated by TODAYE TECH LTD (hereinafter referred to as "we", "us", or "our"), with the official brand identifier ftminer. All references to "we", "us", and "our" on this website exclusively refer to TODAYE TECH LTD.

Order Processing Time Orders are typically processed within 1‑3 business days. Processing occurs Monday‑Friday, excluding Hong Kong and Chinese national public holidays. Processing time does not include shipping transit time. During high‑volume promotional periods, processing may take slightly longer.

Estimated Delivery Time Estimated delivery time is 7‑12 business days after dispatch.

Please note: These timelines are estimates only and are not guaranteed. Actual delivery may be affected by customs inspection, carrier backlog, weather conditions, peak‑season logistics congestion or other circumstances outside our control.

Shipping Fee Shipping costs will be calculated and displayed at checkout before you complete payment.

Free shipping threshold: Free standard shipping applies for orders subtotal over $50 (before tax and discount).

Flat‑rate shipping: A flat‑rate standard shipping fee of $4.99 USD applies to all orders below $49.99 USD.

Expedited shipping option (if available at checkout): Additional expedited rates are shown on the checkout page. Import duties, customs taxes and local clearance fees for United States customers are the sole responsibility of the recipient. Please check your local import regulations prior to purchase.

Shipping Origin / Fulfillment Orders may be fulfilled from our partner facilities in Mainland China, Hong Kong SAR, or other locations, depending on inventory availability, stock levels and delivery destination. We will select the most appropriate fulfilment location for your order.

Order Tracking Tracking numbers will be generated and sent to your registered email address once your parcel has been dispatched.

All eligible orders include full tracking service. You can monitor shipment progress via the tracking link inside the dispatch email, or check order status by logging into your ftminer account on our website.

If you cannot locate your tracking email, please check your spam or junk mailbox first.

Delayed, Lost or Undelivered Packages For delayed shipments First review the estimated delivery window and track your package using your tracking number for the latest carrier updates.

If your package is significantly past the estimated delivery timeframe and there is no update on tracking, please contact our support team.

For lost / marked‑delivered but not‑received parcels If tracking status shows “delivered” but you have not received your package:

Please check with neighbours, building reception, front desk or local courier drop‑off location.

Allow 2‑3 additional business days, as carriers may mark packages as delivered ahead of actual hand‑over.

If issues remain unresolved, please contact customer support at service@ftminer.com. Kindly provide your order number and tracking number in your message so we can assist you promptly. Our team will coordinate with logistics providers to investigate your case.

Support Hours: Monday‑Friday 09:00‑18:00 (UTC+8). Response may be delayed during Hong Kong and Chinese public holidays.

Risk of loss Risk of loss and title for ordered goods transfer to you once the carrier takes physical possession of your package.

Shipping Address Responsibility Please verify your shipping address carefully at checkout. If you provide incomplete or incorrect delivery information which results in delivery failure or parcel return to sender, additional reshipping fees may apply for re‑delivery.

Company Information Company: TODAYE TECH LTD Address: Unit 1919 44a Frances Street，Newtownards，Northern Ireland，BT23 7DN Email: service@ftminer.com