Important skincare note: For hygiene and health‑safety reasons, opened / used cosmetic skincare products generally cannot be returned unless items arrive defective or damaged upon deliverybai0701.sh....
Order Cancellation
You may cancel your order free of charge before the order is shipped. Full refund will be issued for successfully‑cancelled unshipped orders. Once goods have been dispatched, order cancellation is no longer available.
Returns Eligibility
You may submit a return request within
14 calendar days upon receiving your parcel.
Conditions for valid return:
- Only unopened, unused, original‑sealed products with intact original packaging qualify for return for non‑defective reasons.
- Opened, tampered, partially‑used skincare items cannot be returned due to cosmetic‑hygiene requirements, except for manufacturing defects or transit‑caused damage.
- You must provide order number and purchase proof when applying for return.
- Do NOT send returned goods directly to manufacturer address; follow return instructions given by ftminer support team.
Exclusions: Gift‑with‑purchase free samples cannot be returned separately.
Return Shipping & Fees
Customer will be responsible for return‑shipping cost unless return is caused by our error (wrong item, defective product, damaged‑in‑transit). Customer will be charged shipping cost only once; no restocking fees will be applied to eligible returned goods.
Refund Process
Once our warehouse receives and inspects returned goods, we send you an email receipt notification. We will approve or reject your refund application. If approved, refund will be processed and credited back to your original payment method. Processing timeline varies by payment‑provider and bank institution.
Late or Missing Refunds
If you have not received your refund after approval:
- Double‑check your bank or payment‑account balance.
- Contact your credit‑card / payment service provider; refunds often need bank processing time before posting to your account.
- If unresolved, write our support email with your order reference.
Shipping Policy
This ftminer store is hosted on SHOPLINE e‑commerce platform. By browsing or purchasing from our store, you accept our Terms of Service, Shipping Policy, Return Policy and Privacy Policy.
Order Processing
Orders are processed within 2‑3 business days (Monday‑Friday, exclude public holidays). Processing time does not include international transit shipping time.
Shipping & Delivery
We offer multiple shipping options shown at checkout. Estimated delivery times are for reference only and not guaranteed; delays may arise from customs clearance, logistics peak‑seasons or carrier events.
Customer is responsible for any import duties, customs taxes or local clearance fees applied by destination country. Please check your local import rules before placing skincare‑product orders.
Risk of loss and title for ordered goods transfer to you once carrier picks up your package.
If parcel shows delivered status but you have not received goods, please first check with local courier, neighbours or building reception, then contact us.
Address Responsibility
Please double‑check your shipping address at checkout. If you provide incorrect or incomplete delivery address and parcel fails to deliver or gets returned, extra shipping fees may apply for resending.
