We take your privacy seriously. This Privacy Policy explains how ftminer (“we”, “us”, “our”) collects, uses, shares and processes your personal information when you visit our SHOPLINE‑powered store, create an account, place orders or communicate with us.
Collection and Use of Personal Data
Personal data means information that can directly or indirectly identify you. It excludes irreversibly anonymized or aggregated data which can no longer identify you. We follow principles of legality, fairness, transparency and data‑minimization, and apply technical and administrative safeguards to secure your personal data.
What Personal Data We Collect
ⅰ. Data you voluntarily provide
We collect information you submit when you register an account, submit contact forms, complete checkout, participate in surveys or chat with support. When you place an order, we collect your name, email, shipping/billing address, phone number and payment‑related details. Payment card data is processed by our authorized payment processors; we do not permanently store full credit‑card numbers on our servers.
ⅱ. Service‑usage data automatically collected
When you browse our website, we may collect device type, unique device identifier, IP address, operating system, browser type, browsing behaviour, diagnostic data and approximate geographic location. This helps us optimize website performance, troubleshoot issues and tailor customer experience.
How We Use Your Personal Data
We process personal data to fulfil orders, operate and improve our store, communicate with you, prevent fraud and protect both you and ftminer.
- Order fulfilment & service improvement: Process and ship purchases; handle returns/refunds; conduct data analysis and internal audits to refine skincare‑product offerings and website functions. This processing is based on our legitimate business interest.
- Customer communication: We will send transaction‑related emails (order confirmation, shipping updates, return status). Marketing emails for skincare promotions will only be sent upon your explicit prior consent. You may opt‑out of marketing communications at any time by contacting us or clicking the unsubscribe link inside marketing emails. We may also share your data with trusted third‑party partners only if you give explicit consent for their marketing materials.
- Safety & fraud prevention: Verify accounts, monitor suspicious transactions and investigate potential policy violations to secure our store and users.
Note: Where processing relies on your consent, you have the right to withdraw consent at any time by contacting our support email. Withdrawal does not affect lawfully‑completed processing done before withdrawal.
Cookies
Cookies are small text files stored within your web browser. We use cookies and similar tracking technologies to personalize content, measure advertising performance, understand visitor behaviour and deliver safer browsing. The exact cookies vary according to pages you visit. You can manage or disable cookies via your own browser settings; disabling cookies may impact some store‑site features.
Disclosure of Personal Data
We only share personal data in limited circumstances:
- Authorized service providers: We share necessary data with trusted third‑party partners such as SHOPLINE platform, payment gateways, logistics/shipping providers who assist us running the store and completing your orders. These parties are contractually obligated to protect your data. We will not sell your personal data to third‑parties for independent marketing purposes without your explicit consent.
- Legal obligation: We may disclose information if required by applicable law, court orders or requests from public governmental authorities. This applies whether you reside inside or outside the European Economic Area (EEA).
- Business transition: In the event of merger, acquisition, asset sale or bankruptcy‑related proceedings, personal‑data may transfer to a successor entity, subject to applicable privacy rules.
- Legitimate protection: Disclosure may happen when we reasonably need to enforce our terms, investigate fraud, or protect the legal rights, property and safety of ftminer, customers or general public.
EEA Residents & GDPR
If you live within the European Economic Area, our data‑processing activities are justified under Article 6 GDPR: either your consent, contract necessity for order processing, our legitimate business interests, or compliance with legal dutiesSHOPLINE.
Children’s Privacy
Our skincare products are intended for users aged 16 years old and above. We do not knowingly collect personal information of children under 16. If we become aware we hold data from users under 16, we will take steps to erase that information promptly. Please email us immediately if you believe a child under 16 has submitted personal‑data to us.
Your Data Rights
Subject to local applicable law, you hold rights to access, correct, request deletion, restrict processing or object to processing of your personal data, as well as receive data in a standard structured format. You also retain the right to file a complaint with your local data‑protection authority.
When you submit a rights request, we may verify your identity for privacy‑security reasons. We will respond to valid user requests within 30 calendar days. Submit requests via support@ftminer.com.
Third‑Party Websites
Our store pages may contain hyperlinks leading to external third‑party websites. ftminer has no control over their privacy policies and practices. This Privacy Policy applies exclusively to data collected by ftminer through our SHOPLINE store. We recommend reading privacy notices of any external sites before interacting with them.
Data Security, Integrity & Retention
We deploy reasonable technical, administrative and physical security measures to guard your personal‑data against unauthorized access, loss or alteration. We keep your personal‑data only as long as necessary to fulfil purposes laid out within this policy, unless a longer retention period is required by law.
Changes to this Privacy Policy
We may revise this policy periodically to reflect regulatory updates or business adjustments. Revised policy will be published on our website. Your continued use of ftminer store after effective date means you accept updated terms. If you disagree with revised policy, please discontinue using our services and contact us to close your account.
